Shipping Policy
Effective Date: 05/06/2025
We offer discreet, reliable shipping throughout New Zealand.
1. Order Processing
1.1 Processing Times
- Orders typically processed within 1-2 business days
- Business days: Monday through Friday
- No processing on weekends or New Zealand public holidays
- Order confirmation email sent upon successful placement
1.2 Order Verification
- Large or unusual orders may require verification
- We may contact you to confirm order details
- Verification delays will be communicated promptly
- Orders held maximum 48 hours pending verification
2. Shipping Methods and Timeframes
All orders are dispatched from our Melbourne, Australia warehouse.
2.1 Domestic Shipping (New Zealand)
Standard Shipping (Australia Post)
- Delivery: 5-7 business days
- Tracking: Yes
- Signature: Optional
- Cost:
- Orders under $100: $15
- Orders over $100: FREE
Express Shipping (DHL Express)
- Delivery: 2-4 business days
- Tracking: Yes
- Signature: Required
- Cost: $20 (all order values)
2.2 Rural Delivery
- Additional 1-3 business days for rural addresses
- Rural surcharge may apply for some locations
- PO Boxes accepted for standard shipping only
- Contact us for rural delivery questions
3. Discreet Packaging
3.1 Our Discretion Promise
- Plain, unbranded outer packaging
- No mention of contents or company name
- Return address shows "CMP Solutions"
- Customs forms list "Personal Care Items"
- No promotional materials visible
3.2 Package Security
- Tamper-evident sealing
- Secure internal packaging
- Fragile items specially protected
- Waterproof inner wrapping when needed
4. Tracking and Delivery
4.1 Tracking Information
- Tracking number emailed upon dispatch
- Real-time tracking available online
- SMS notifications available for DHL
- Track directly through carrier websites
4.2 Delivery Attempts
- Standard: Left in safe place if no signature required
- Express: Signature required, 3 delivery attempts
- Redelivery options available
- Collection from depot if delivery fails
5. Shipping Restrictions
5.1 Restricted Items
Some products may have shipping restrictions:
- Batteries: Ground shipping only
- Liquids over 100ml: Restrictions apply
- Certain materials: Country-specific restrictions
- Check product pages for specific restrictions
5.2 Address Restrictions
We cannot ship to:
- Hotels or temporary addresses
- Freight forwarders without prior approval
- Countries under trade sanctions
- Addresses flagged for fraud
6. Lost or Delayed Packages
6.1 Tracking Issues
If your package shows as delivered but not received:
- Check with household members
- Look for safe drop locations
- Check with neighbors
- Contact carrier with tracking number
- Contact us if unresolved within 48 hours
6.2 Our Guarantee
- We investigate all missing packages
- Replacement or refund for confirmed losses
- Carrier claims handled by us
- Resolution typically within 10 business days
7. Holiday and Peak Periods
7.1 Expected Delays
During peak periods expect:
- Additional 1-2 days processing
- Additional 2-5 days delivery
- Peak periods: November-December, Valentine's Day
- Order early during these times
7.2 Cut-off Dates
- Christmas delivery: Order by 10th December
- Valentine's delivery: Order by 1st February
- Express shipping recommended for late orders
8. Special Delivery Instructions
- Add delivery instructions at checkout
- Include gate codes, building access info
- Specify safe drop locations
- Request neighbor delivery if desired
- Instructions passed to carriers
9. Shipping Queries
Customer Service
Email: info@allmysins.co.nz
Live Chat: Available on website
Hours: Monday-Friday, 9 AM - 5 PM NZST
