Troubleshooting Guide

Vibrating Products

Won't Turn On

1. Check Battery Installation

   • Ensure correct polarity (+/-)
   • Check battery compartment is fully closed
   • Try fresh, quality batteries
   • Clean battery contacts with dry cloth

2. For Rechargeable Models

   • Charge for full recommended time (usually 2-3 hours)
   • Try different USB port or adapter
   • Check charging cable for damage
   • Look for charging indicator light
   • Some models have travel lock - check manual

3. Button Issues

   • Hold power button for 3-5 seconds
   • Try button combinations (some require double-press)
   • Check if buttons are stuck or jammed
   • Clean around buttons with slightly damp cloth

Weak or Intermittent Vibrations

• Low Battery: Replace or recharge immediately
• Partial Connection: Open and resecure battery compartment
• Motor Obstruction: Check for hair/debris around motor area
• Water Damage: If non-waterproof model got wet, discontinue use
• End of Life: Motors typically last 1-2 years with regular use

Won't Turn Off

• Remove batteries immediately
• For rechargeable: let battery drain completely
• Check if button is stuck
• May need warranty service

Unusual Sounds

• Rattling: Loose battery or internal component
• Grinding: Motor bearing issue - discontinue use
• High-pitched whine: Normal for some models at high speeds
• Clicking: May indicate failing motor

Non-Vibrating Products

Suction Issues

Suction Cups Won't Stick

• Clean both surfaces with soap and water
• Ensure surfaces are completely dry
• Use on smooth, non-porous surfaces only
• Try moistening cup edge slightly
• Replace if cup is torn or warped

Loss of Suction During Use

• Check for air leaks around edges
• Ensure surface hasn't become wet/slippery
• Press firmly to re-establish seal
• May need larger/flatter surface

Material Problems

Discoloration

• Often normal with use and age
• Usually cosmetic only
• Avoid leaving in direct sunlight
• Store properly between uses

Sticky or Tacky Texture

• STOP USE IMMEDIATELY
• Indicates material breakdown
• Cannot be fixed - replace product
• Common with TPE/TPR after 6-12 months

Strange Odor

• New product smell: Air out for 24 hours
• Persistent chemical smell: Contact us
• Musty smell: Improper storage/cleaning
• Strong unusual odor: Discontinue use

Tears or Cracks

• Do not attempt repairs
• Discontinue use immediately
• Small tears can harbor bacteria
• Check warranty coverage

Pump Products

No Suction Created

• Check all seals and connections
• Ensure valve is closed properly
• Look for cracks in cylinder
• Replace O-rings if worn
• Lubricate cylinder edge for better seal

Loss of Pressure

• Valve may be faulty
• Check hose for kinks or holes
• Tighten all connections
• Clean valve mechanism
• May need replacement parts

Gauge Not Working

• Tap gently to unstick needle
• Check if gauge is clogged
• May have been damaged by drop
• Gauge replacement often available

Electronic/App-Connected Products

Won't Connect to App

1. Bluetooth Issues

   • Turn Bluetooth off and on
   • Restart phone
   • Delete and re-pair device
   • Check app permissions
   • Update app to latest version

2. Compatibility

   • Verify phone meets minimum requirements
   • Check if app available in your region
   • Some features may require newer OS

3. Connection Steps

   • Ensure toy is in pairing mode
   • Keep devices within 10 feet
   • Remove other Bluetooth devices
   • Try in area with less interference

App Crashes

• Update to latest version
• Clear app cache
• Reinstall app
• Check available phone storage
• Contact app developer support

Cleaning & Maintenance Issues

Can't Remove Stains

• Some staining is normal
• Try toy cleaner or mild bleach solution (if safe for material)
• Avoid harsh chemicals
• Prevention better than cure

Lubricant Residue

• Use warm water and mild soap
• For silicone lube: use dish soap
• Rubbing alcohol for stubborn residue
• Always rinse thoroughly

Mold or Mildew

• DO NOT USE - dispose immediately
• Indicates improper drying/storage
• Cannot be safely cleaned
• Review storage practices

Storage Problems

Battery Corrosion

• Remove batteries with gloves
• Clean contacts with vinegar/baking soda
• Rinse and dry thoroughly
• May permanently damage toy
• Always remove batteries when storing

Melting or Warping

• Stored too hot or with incompatible materials
• Cannot be reversed
• Store below 25°C
• Keep different materials separated

When to Contact Us

Contact customer service if:

• Problem persists after troubleshooting
• Product under warranty
• Safety concerns
• Need replacement parts
• Unsure about any issue

When to Discontinue Use

Stop using immediately if:

• Visible tears or cracks
• Electrical issues or sparking
• Battery leaking
• Strong chemical odor
• Skin irritation or allergic reaction
• Material degradation

Warranty Service

Before contacting us:

1. Check purchase date (warranties typically 6-12 months)
2. Have order number ready
3. Take clear photos of issue
4. Note troubleshooting steps tried
5. Never attempt repairs yourself

Prevention Tips

Extend Product Life:

• Clean after every use
• Store properly
• Remove batteries
• Use correct lubricant
• Follow manufacturer guidelines
• Regular inspection
• Gentle handling

Safety First

Remember:

• When in doubt, throw it out
• Your health is worth more than any toy
• Quality products last longer
• Proper care prevents most issues
• We're here to help

Contact Support

Technical Support
Email: info@allmysins.co.nz
Include: Order number, product name, description of issue, photos if applicable

Response time: Within 24 business hours