Free delivery over $100+
Shop with confidence
Handpicked products
Easy to reach
Q: Is my privacy protected when ordering from AllMySins?
A: Absolutely. We use discreet packaging with no identifying marks, bill discreetly on statements, and never share your purchase history.
Q: Are you a New Zealand company?
A: Yes, we're operated by CMP Solutions Ltd, a New Zealand registered company (NZBN: 9429051372149).
Q: Do you have a physical store?
A: We're online-only, allowing us to offer better prices and complete discretion for our customers.
Q: Can I order without creating an account?
A: Yes, we offer guest checkout. However, accounts provide order tracking and faster future checkouts.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and PayPal through our secure Windcave payment system.
Q: Is my payment information safe?
A: Yes, all payments are processed through PCI-DSS compliant Windcave. We never see or store your card details.
Q: Can I cancel or modify my order?
A: Contact us immediately. Orders can usually be modified within 2 hours of placement before processing begins.
Q: Are your products genuine?
A: Yes, we only sell authentic products from reputable manufacturers. We're authorized retailers for all brands we carry.
Q: How do I choose the right size?
A: Check our comprehensive size guide, measure carefully, and when in doubt, contact our customer service for advice.
Q: Are your products body-safe?
A: We only stock products made from body-safe materials. Check product descriptions for specific material information.
Q: Do products come with warranties?
A: Many products include manufacturer warranties. Check product pages for specific warranty information.
Q: How long does shipping take?
A: Standard shipping: 5-7 business days. Express shipping: 2-4 business days. From our Melbourne warehouse to NZ addresses.
Q: Is packaging really discreet?
A: Yes! Plain packaging with "CMP Solutions" as sender. No product names or company branding visible.
Q: What are the shipping costs?
A: Standard shipping is $15 for orders under $100, FREE for orders over $100. Express shipping is $20 for all orders.
Q: Can I track my order?
A: Yes, you'll receive tracking information via email once your order ships.
Q: Can I return a product if I change my mind?
A: Due to the intimate nature of products, we only accept returns for defective or incorrectly sent items.
Q: What if my product arrives damaged?
A: Contact us within 48 hours with photos. We'll arrange a replacement or refund immediately.
Q: How long do I have to report issues?
A: Report any issues within 14 days of receiving your order for fastest resolution.
Q: Will you send me marketing emails?
A: Only if you opt-in. You can unsubscribe anytime, and we never share your email with third parties.
Q: What appears on my credit card statement?
A: Charges appear as "CMP SOLUTIONS" - completely discreet with no mention of our store name.
Q: Do you share customer information?
A: Never. We only share data with essential service providers like shipping companies, and only what's necessary.
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